Anyone who thinks business development, marketing and sales are the keys to corporate success really misses the major point. Those aspects are excellent drivers, but your business engine is customer service, and here is why, you have to keep those customers coming back for more.
Upselling, return business, reputation management, quality control after sales services, these are all staples of quality customer service. And we at E&R Standard Gate pride ourselves in consulting companies in West Africa to not only sell customers, but keep them.
Think of it this way, when 10 customers turn into 20, and 20 turn into 200, you know your company is doing something right. You are not only selling your product or service; you are selling the economy your success.CONTACT E&R STANDARD GATE right now, and we’ll help you make it happen.